Frequently Asked Questions

Is Your Website Secure?

Rest assured, Hanes employs state-of-the-art security measures to ensure your safety! Our checkout page has several visible security indicators that are easy to verify.

In the address bar, the “S” in https: confirms that the page is secure. You will also notice a padlock icon in the address bar, which indicates a secure page. Lastly, at the bottom of the screen, you’ll see the Verisign icon, a globally recognized security provider. By clicking on the Verisign icon, you can view our company details and their guarantee that our website is secure.

Do You Rent or Sell Any of My Information?

Hanes does not engage in selling your personal information, such as your name, mailing address, phone number, or email address. For more details, please review our Privacy Policy.

What Payment Methods Do You Accept?

We offer multiple convenient payment options for our customers. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal. We do not accept cash, checks, or COD.

Will I Receive an Order and Shipping Confirmation?

Yes! You will receive an email confirmation as soon as we process your order, including your order details and shipping information. Once your order ships, we will send another confirmation email, which will include tracking numbers and direct links for easy tracking.

When Will My Order Ship?

We pride ourselves on fast processing, with most orders shipping from our 10103 Excelsior Ave warehouse within two business days. Each item will indicate the number of days required for manufacturing and order processing. Some products are made at remote facilities and may be shipped separately, with longer lead times. These items will not have express shipping options available.

Do You Charge Sales Tax?

Hanes operates in 10103 Excelsior Ave, and as required by law, we collect taxes based on the shipping address’s ZIP code. Please note, some states also tax delivery and/or gift wrap charges. The applicable tax will be displayed during checkout. Tax rates may change at any time.

Can I Check The Status Of My Order Online?

Absolutely! You can check the status of your order 24/7 on our website. Simply click here to Track Your Order. You will also receive tracking links once your shipment leaves our warehouse.

How Can I Contact Customer Support?

You can reach our customer support team via email at [email protected] or by phone at (864)407-1459. Our team is available Monday through Friday, from 9 AM to 5 PM EST.

What Is Your Return Policy?

We want you to be fully satisfied with your purchase. If for any reason you are not, you can return unused items within 30 days of delivery. For full details, please refer to our Return Policy.

Can I Change My Shipping Address After Placing an Order?

If you need to modify your shipping address, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will do our best to update the address. Once the order has shipped, we cannot change the shipping address.

What Should I Do If I Receive a Damaged or Defective Item?

If you receive an item that is damaged or defective, please contact our customer support team within 2 days of receiving the order. We will help process a replacement or refund. Please retain the packaging materials and the damaged item for inspection.

Do You Offer International Shipping?

At this time, Hanes does not offer international shipping. We only ship within the United States, U.S. Territories, and APO/FPO/DPO addresses.

How Can I Track My Shipment?

Once your order has shipped, you will receive an email with the tracking number and a link to track your shipment. You can also track your order through the My Account section of our website.

What If I Missed My Delivery?

If you miss your delivery, the shipping carrier will typically leave a notice with instructions for rescheduling delivery or picking up the package at a nearby facility. Please follow the directions provided on the notice or contact the carrier directly.

Do You Offer Gift Wrapping?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option during checkout and even include a personalized message with your gift.